Hiring non-medical care support is a significant decision. Asking the right questions upfront helps you find an agency and caregiver you can truly trust. Here are the most important questions Massachusetts families should ask before making a decision.
Questions About the Agency
- Are you licensed and insured in Massachusetts?
- How long have you been providing non-medical home care?
- How do you screen and background-check your caregivers?
- What training do your caregivers receive?
- How do you handle caregiver replacements or emergencies?
Questions About the Caregiver Match
- How do you match caregivers to clients?
- Can we meet the caregiver before care begins?
- Will the same caregiver come each visit?
- What happens if the caregiver is unavailable?
- Can we request a different caregiver if the match isn't right?
Questions About the Care Plan
- How is the care plan developed?
- How often is it reviewed and updated?
- Who do I contact if I have concerns about the care?
- How do you communicate with family members?
- Can the care plan be adjusted as needs change?
Questions About Costs and Scheduling
- What are your rates and how are they structured?
- Is there a minimum number of hours per visit?
- Do you offer flexible scheduling, including evenings and weekends?
- What is your cancellation policy?
- Do you accept long-term care insurance?
Questions About Non-Medical Boundaries
- What services are included in non-medical care?
- What are the boundaries of what caregivers can and cannot do?
- How do you handle situations that require medical attention?
- How do you ensure caregivers stay within non-medical guidelines?
Ready to Learn More About Our Services?
Elite Bridge Staffing provides compassionate non-medical home care across Massachusetts. Contact us today for a free, no-obligation consultation.